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Bug #139

Students don't have access even after welcome mail is sent

Added by ram sharma almost 4 years ago. Updated almost 4 years ago.

Status:
Closed
Priority:
Urgent
Assignee:
Start date:
12/02/2020
Due date:
% Done:

0%

Estimated time:
factor:

Description

This problem has been there since we started the IELTS course.

Some students receive their welcome mail, which means he/she has access to the course.

But when they go into Moodle, they are not able to access the course.

This does not happen for all students, but only for some students.

Most recent case:

This student was given access on 30th November. But he complained to the Course Managers on 1st December that he couldn't access the tasks.

I had to manually give him access then.

Please look into why this is happening.

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